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Privacy Policy

ShiftFlex Privacy Policy

Last updated: November 2025

This Privacy Policy explains how ShiftFlex collects, uses, discloses, stores, and protects your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By creating an account or using ShiftFlex, you agree to the terms of this Privacy Policy.

1. What Personal Information We Collect

ShiftFlex collects the minimum information necessary to operate the platform safely and effectively for shift workers.

1.1 Information you provide directly

  • Name
  • Email address (including employer-issued email for verification)
  • Phone number
  • Employment details used to confirm eligibility (e.g. worksite, job role or classification)
  • Account login details
  • Preferences and settings
  • Information submitted via forms, swap requests, feedback, or support enquiries

1.2 Information collected automatically

  • IP address
  • Device type
  • Browser type
  • Pages viewed and in-app activity
  • Cookies and usage analytics

1.3 Sensitive information

ShiftFlex does not intentionally collect sensitive information. If such information is provided by you, it will only be used with your explicit consent or where legally required.

2. How We Collect Personal Information

ShiftFlex collects personal information when you:

  • Create or manage an account
  • Verify your employment
  • Submit or accept shift swaps
  • Use the in-app chat
  • Provide feedback or contact support
  • Engage with our website or platform
  • Participate in promotions or competitions

We may also receive information from your employer or authorised third-party verification services where legally permitted and with your consent.

3. Why We Collect Personal Information

We use personal information to:

  • Provide and maintain the shift-swapping service
  • Verify employment eligibility and ensure platform integrity
  • Match shift swap requests and automate notifications
  • Enable user-to-user chat and communication
  • Improve platform functionality and experience
  • Communicate updates, support messages, and service notices
  • Conduct analytics and product development
  • Administer competitions or promotions
  • Comply with legal obligations

ShiftFlex will never sell or rent your personal information.

4. Disclosure of Personal Information

We may disclose your personal information to:

  • Service providers supporting the platform (hosting, analytics, email delivery, authentication)
  • Business partners assisting in delivering ShiftFlex
  • Your employer, but only with your consent or where required by law or workplace policy
  • Regulatory or law enforcement authorities where legally required
  • Parties you expressly authorise

Your contact details are not shared directly with other users except where needed to communicate about a swap.

5. Overseas Disclosure

Some third-party service providers may store information overseas. We take reasonable steps to ensure these recipients comply with the Australian Privacy Principles or equivalent standards.

6. Data Security

ShiftFlex uses technical, administrative, and physical safeguards to protect your personal information from unauthorised access, loss, misuse, modification, or disclosure.

While we use secure authentication, encryption, and restricted access, no system is completely secure.

7. Cookies and Tracking Technologies

ShiftFlex uses cookies and similar technologies to:

  • Support authentication
  • Improve performance and usability
  • Analyse platform usage
  • Personalise your experience

You can manage cookies through your browser settings, but disabling them may affect functionality.

8. Access and Correction

You may request access to or correction of the personal information we hold about you. We will respond within a reasonable timeframe.

9. Data Retention

ShiftFlex retains personal information only as long as necessary for operational, legal, or regulatory purposes. Information no longer required is securely deleted or de-identified.

10. Third-Party Links

ShiftFlex may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites.

11. Complaints

If you believe we have breached the Australian Privacy Principles, contact us and we will investigate promptly.

If you are unsatisfied, you may contact:

Office of the Australian Information Commissioner (OAIC)
www.oaic.gov.au
Phone: 1300 363 992

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updates take effect when published on the ShiftFlex website or app.